Refund policy

Last updated: September 7, 2026

Softumbra Contoured Blackout Mask and other Softumbra products sold on softumbra.com

Returns

If your item is unused and in its original packaging, contact Softumbra support within 30 days of delivery to request a return. Return eligibility and instructions are confirmed by support before you send anything back. Do not ship a return until support confirms it.

Refunds

Approved returns are refunded to the original payment method after we receive and inspect the item. Processing times vary by payment provider. Shipping charges (if any) are non-refundable unless we made an error (wrong item, defective on arrival as confirmed by support).

Exchanges

Exchanges are not guaranteed. If you need a different option, contact support — we will advise based on availability. Softumbra does not hold warehouse inventory for open exchange stock; fulfillment may be made-to-order, dropship, or equivalent.

Damaged or incorrect items

If something arrives damaged or incorrect, contact support promptly with your order number and photos. We will work with you on a replacement or refund as appropriate.

How to contact us

Use the store contact page on softumbra.com with your order details and question.

This policy may be updated from time to time. The version on this page is current when you purchase.