FAQ

How does the mask fit side sleepers?

The contoured shape is designed to rest comfortably around the eyes, with an adjustable strap for a more secure fit. Comfort varies by face shape and sleep position.

 

Will it block all light?

It is designed to reduce ambient light for a darker sleep environment. Small light leaks can happen if the mask shifts or the fit is not fully sealed.

 

What is it made from?

Softumbra uses a soft fabric and cushioned contoured construction. Please check the product listing and packaging for the most current material details.

 

How long does US shipping take?

US delivery is currently an estimate of 3–7 business days after processing while carrier details are being finalized. See Shipping & Returns for updates.

 

What is the return window?

Unused masks in original packaging may be eligible for a return requested within 30 days of delivery. Contact Softumbra support first for instructions.

 

How should I care for it?

Follow the care guidance included with your mask. Unless the packaging says otherwise, gently spot clean, air dry, and do not bleach.

 

Does it treat sleep or medical conditions?

No. This is a lifestyle sleep accessory, not a medical device, and it does not diagnose, treat, or cure any condition. Speak with a qualified professional for health concerns.